Shipping and Returns Policy from Forever Exotic,
Shipping & Returns
All items are shipped using Australia Post or a Courier Service.
We post the items within five business days after the payment is received.
While we endeavour to do our best to deliver in a timely manner we are sometimes constrained by the delivery services we use.
Unfortunately with the boom internet shopping there are sometimes delay beyond our control.
Street address is recommended for speedy delivery.
Pick up is available Monday's to Friday's from 11.00am to 5.00pm from our Warehouse in Knoxfield.
Warehouse 1/53 Rushdale Street Knoxfield Victoria.
Your order will be confirmed by email.
If you do not receive an email then the item has not yet been shipped.
You can call us on:
Showroom: 03 9753 2274
0413 743 939 or 0433 042 263 to find out the status of your order.
Method of Payment: Pay Pal
|Order Cost||Shipping Cost||Delivery Time within Australia|
|$1 - $50||$15||5 Business Days|
|$50 - $100||$15||5 Business Days|
|$100 - $150||$15||5 Business Days|
|Over $150||FREE||5 Business Days|
*International orders are available upon Application (POA).
Please call Australia +61 413 743939 to find out more.
Orders over AUD$150.00 will be delivered free.
Some remote area in WA, Qld, and NT may occur an additonal postage cost, we will inform you to advise.
Returns and Exchanges:
Returns and exchanges will be accepted within 7 days.
All our products come with a 7 days money back guarantee.
If you are not happy with the product please contact us within 7 days of receiving of the item and we will refund you the full price of the item.
Please contact us first on 0413 743 939 or 0433 042 263 for a return authorisation clearly outlining your problem or concern.
Forever Exotic will replace any damaged goods to the same value.
Forever Exotic cannot be responsible for lost or stolen goods due to incorrect addressing or incorrectly signed parcels.
Free Delivery Australia Wide for all National orders over $150.00 will be delivered free to your home.
If you purchase more than one item I will combine the order at $15.00 postage cost!!