Shipping and Returns Policy from Forever Exotic,
Shipping & Returns
All items are shipped using Australia Post or a Courier Service.
We post the items within five to seven business days after the payment is received.
While we endeavour to do our best to deliver in a timely manner we are sometimes constrained by the delivery services we use.
Unfortunately, with the boom internet shopping there are sometimes delay beyond our control.
Street address is recommended for speedy delivery.
Your order will be confirmed by email.
If you do not receive an email, then the item has not yet been shipped.
You can call us on:
0413 743 939 or 0433 042 263 to find out the status of your order.
Christmas Delivery Times
Avoid the Christmas rush for all orders intended to be received by Christmas day, please make sure you place your order on or before 28th of November.
Due to higher postal demand during Christmas delays in shipping are often experienced, therefore ordering earlier rather than later is recommended.
Method of Payment: Pay Pal
Shipping Prices
Order Cost |
Shipping Cost |
Delivery Time within Australia |
$1 - $50 |
$15 |
5 Business Days
|
$50 - $100
|
$15 |
5 Business Days |
$100 - $150 |
$15 |
5 Business Days
|
Over $150 |
FREE |
5 Business Days |
Remote areas may cost more!
International orders are available upon Application (POA).
Please call Australia +61 413 743939 to find out more.
Free Delivery:
Orders over AUD$150.00 will be delivered free.
Some remote area in VIC, NSW, SA, WA, QLD, and NT may occur an additional postage cost, we will inform you to advise.
Returns and Exchanges
Returns and exchanges will be accepted within 7 days.
All our products come with a 7-day money back guarantee.
If you are not happy with the product, please contact us within 7 days of receiving of the item on
0413 743 939 or 0433 042 263 for authorisation clearly outlining your problem or concern.
Forever Exotic cannot be responsible for lost or stolen goods due to incorrect addressing or incorrectly signed parcels.
Please note once the parcel has been dispatched, we are no longer responsible for any transit issues that may occur.
Please contact the provider via their support team @ Transdirect / Australian Post.
Free Delivery Australia Wide for all National orders over $150.00 will be delivered free to your home.
If you purchase more than one item, I will combine the order at $15.00 postage cost!!
Damaged Items
We inspect and pack our products carefully to ensure that you receive them in perfect condition.
If you do receive a damaged item please contact us at sales@foreverexotic.com.au within 5 days of receiving your order to arrange a replacement.
For damaged products, we may ask you to provide photos of the damage so we can investigate the issue further.
Sales items
We do not offer any refund or exchange on sale items at any time.
Remote areas may cost more!